Shipping - New Zealand

New Zealand

Shipping & Delivery

Getting your favourite fragrance has never been easier. Once you’re ready to purchase, go to checkout and select the delivery service that best suits you.

Delivery area	New Zealand-wide North & South Island
Service	Delivered to your front door If you're not home, your order will be taken to the nearest post office for collection Orders delivered Monday to Friday
Delivery fee	Free on orders over NZD $60 $12 for orders less than NZD $60

Standard Delivery

Delivery area	New Zealand-wide North & South Island
Service	Delivered to your front door If you're not home, your order will be taken to the nearest post office for collection Orders delivered Monday to Friday
Delivery fee	Free on orders over NZD $60 $12 for orders less than NZD $60

Express Delivery

Delivery area	New Zealand-wide North & South Island
Service	Delivered to your front door If you're not home, your order will be taken to the nearest post office for collection Orders delivered Monday to Saturday Dispatched within 24 hours
Delivery fee	$15 on orders over NZD $60 $19 for orders less than NZD $60

Standard Delivery

Delivery area	New Zealand-wide North & South Island
Service	Delivered to your front door If you're not home, your order will be taken to the nearest post office for collection Orders delivered Monday to Friday
Delivery fee	Free on orders over NZD $60 $12 for orders less than NZD $60

Express Delivery

Delivery area	New Zealand-wide North & South Island
Service	Delivered to your front door If you're not home, your order will be taken to the nearest post office for collection Orders delivered Monday to Saturday Dispatched within 24 hours
Delivery fee	$15 on orders over NZD $60 $19 for orders less than NZD $60

Our delivery guarantee

Fast & flexible delivery

Same-day dispatch from Auckland

All orders placed before 2pm on weekdays will be dispatched the same-day. 

Please note this is only applicable when the items in your order are currently in stock, and not on pre-order.

Safe & secure delivery

We ship all orders with signature on delivery required. This is to protect your parcel and its valuable contents, should no one be home to receive it.

If no one is available to sign for the parcel, it will be taken to the nearest local post office.

Still need help?

Frequently Asked Questions

Do you deliver to PO Boxes or Parcel Lockers?

Yes, we can deliver all orders to PO Boxes or Parcel Lockers. Simply insert the details in the shipping details section during checkout.

Can I pay more for express delivery?

Yes, express delivery is available on all orders for an additional fee.

If something isn't right with my order, do I have to pay return postage fees?

We assess all warranty or defect claims on a case-by-case basis to ensure every case is handled fairly.

If we deem that there is in fact a defect in your order, we will provide you with a paid return postage label to use in returning the defective item back to us.

Do you ship overseas?

We currently have physical warehouses in Australia & New Zealand, and these are the only countries we can currently deliver to.

I placed a preorder. How long until it ships to me?

The estimated arrival date of a preorder is shown to you during checkout, and also on your order confirmation page. This timeframe usually indicates the date which the item will arrive at your doorstep. You can expect to receive your tracking number for the preorder a few days before this.

What happens if I'm not home when the courier attempts delivery?

If you are not home to sign for your order, it will be taken to the nearest local post office. This is to ensure your order is kept safe, until you are ready to collect it.